Refund policy

Return, Exchange & Refund Policy

At Reshme Mane, we are committed to delivering quality products and a seamless shopping experience. Please review the following policy carefully before placing your order.

Order Modifications & Cancellations

Once an order has been successfully placed, it cannot be modified, cancelled, or altered. This policy also applies to orders that include.

Exchange Eligibility

We only offer exchanges in cases where:

  • An incorrect product has been delivered.
  • The product has arrived damaged during transit.

All exchange requests are subject to verification and approval by our team.

Please note that we do not provide monetary refunds under any circumstances.

If the same product is available in stock, a replacement will be arranged. If the item is unavailable, store credit equivalent to the product value will be issued. Store credit must be utilized within 30 days from the date of issue.

Mandatory Unboxing Video

To process any claim related to a damaged, incorrect, or missing item, customers must provide a clear and continuous unboxing video recorded from the moment the sealed package is opened.

The video must:

  • Be submitted within 24 hours of delivery.
  • Clearly show the package condition and contents.
  • Be unedited and uninterrupted.

Claims submitted without a valid unboxing video will not be considered. Edited, recreated, or manipulated recordings will be automatically rejected.

Non-Exchangeable Situations

The following circumstances are not considered product defects and therefore do not qualify for exchange:

  • Natural variations in weaving, texture, design, or dyeing that are characteristic of handcrafted and artisan-made products.
  • Minor color differences caused by photography, lighting conditions, device displays, or screen settings.
  • Concerns arising from individual preferences, expectations, or personal interpretations of the product.

Non-Returnable & Non-Exchangeable Products

Returns and exchanges will not be accepted for:

  • Sarees or products that have undergone customization
  • Products purchased during sale events, promotional offers, discount campaigns, clearance sales, or special pricing programs.

How to Request an Exchange

If you believe you have received a damaged or incorrect product:

  1. Contact our customer support team within 24 hours of receiving the order.
  2. Share your order details along with the mandatory unboxing video.
  3. Our team will review the request and respond within 24–48 business hours.

Approved requests will be processed according to the terms outlined in this policy.

Contact Us

For assistance regarding your order, please contact:

Email: support@reshmemane.com

Legal Jurisdiction

Any disputes arising from purchases made through Reshme Mane shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

By placing an order with Reshme Mane, you acknowledge and agree to the terms of this Return, Exchange & Refund Policy.